Document Type : Original Article
Authors
1 Department of Pediatric Dentistry, Dental School, Shahed University, Tehran, Iran
2 Department of Dentistry, Dental School,Shahed University, Tehran, Iran
Abstract
Background and Objective: Professionals from various medical and allied health professions have a special place in society in terms of trust-building. In order to maintain trust and proper communication with patients, these professionals are committed to the highest standards of sincerity, which are in fact the foundation of a successful relationship between these professionals and patients, gaining their trust and maintaining their peace of mind.
Methods: In this regard, two questionnaires were completed by dentists and patients. Ultimately, the data were analyzed using SPSS software and descriptive statistics.
Findings: In this study, conducted with the participation of 39 dentists and 260 patients and using questionnaires and SPSS 19 software, the level of patients' trust in dentists and the level of communication skills applied by dentists were assessed. The result showed that many patients trusted the medical advice of their dentists and did not seek second opinions. At the same time, most patients were confident in the confidentiality of their personal medical information.
Conclusion: According to the results of the present study, the communication skills of dentists at Shahid Mohammad Montazeri Clinic, in both verbal and non-verbal dimensions, were considered acceptable by patients. What is clear is that in order to create trust and peace of mind in patients, developing the verbal and non-verbal dimension in relation to health professionals and patients will lead to increased and enhanced service quality and patient satisfaction.
Keywords
- Dentist-patient Relationship
- Verbal Communication
- Non-verbal Communication
- Trust
- Privacy
- Confidentiality
Main Subjects
Article Title [Persian]
بررسی میزان اعتماد و آرامش خاطر بیمار در کلینیک دندانپزشکی شهید منتظری دانشگاه شاهد
Authors [Persian]
- رزا حقگو 1
- سیما رسولی 2
1 گروه دندانپزشکی کودکان، دانشکده دندانپزشکی، دانشگاه شاهد، تهران، ایران
2 گروه دندانپزشکی، دانشکده دندانپزشکی، دانشگاه شاهد، تهران، ایران
Abstract [Persian]
زمینه و هدف: متخصصان حرفههای مختلف پزشکی و پیراپزشکی بهلحاظ اعتمادسازی، جایگاه ویژهای در جامعه دارند. بهمنظور حفظ اعتماد و ارتباط مناسب با بیماران، این حرفهها در بالاترین سطح، متعهد به رعایت استانداردهای اخلاص میباشند، که در واقع پایه و اساس یک رابطه موفقیتآمیز میان این متخصصان و بیماران، جلب اعتماد و حفظ آرامش خاطر آنها میباشد.
روش ها: در این خصوص دو پرسشنامه توسط دندانپزشکان و بیماران تکمیل گردید. نهایتا دادهها با نرم افزار SPSS و آمار توصیفی مورد تجزیه و تحلیل قرار گرفت.
یافته ها: در این تحقیق که با مشارکت 39 دندانپزشک و 260 بیمار و با استفاده از پرسشنامهها و نرمافزار SPSS 19 برای ارزیابی میزان اعتماد بیماران به دندانپزشکان و سطح مهارت ارتباطی اعمال شده توسط دندانپزشکان انجام شد که نشان داد که بسیاری از بیماران به توصیههای پزشکی دندانپزشکان خود اعتماد داشته و بهدنبال نظریه دوم نبودهاند. درعین حال، اکثر بیماران از محرمانگی اطلاعات شخصی پزشکی خود اطمینان داشتند.
نتیجه گیری: براساس نتایج مطالعه حاضر مهارتهای ارتباطی دندانپزشکان کلینیک شهید محمد منتظری، در دو بعد کلامی و غیرکلامی، از نظر بیماران قابل قبول ارزیابی شده بود.آن چه که مشخص است به منظور ایجاد اعتماد و آرامش در بیماران توسعه بعد کلامی و غیر کلامی در رابطه با متخصصان سلامت و بیماران سبب افزایش و ارتقای کیفیت خدمات و رضایت مندی خواهد شد.
Keywords [Persian]
- رابطه میان دندانپزشک و بیمار
- ارتباط کلامی
- ارتباط غیرکلامی
- اعتماد
- حریم خصوصی
- محرمانگی
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