Mental Health Law and Behavioral Sciences
Roza Haghgoo; Sima Rasouli
Abstract
Background and Objective: Professionals from various medical and allied health professions have a special place in society in terms of trust-building. In order to maintain trust and proper communication with patients, these professionals are committed to the highest standards of sincerity, which are ...
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Background and Objective: Professionals from various medical and allied health professions have a special place in society in terms of trust-building. In order to maintain trust and proper communication with patients, these professionals are committed to the highest standards of sincerity, which are in fact the foundation of a successful relationship between these professionals and patients, gaining their trust and maintaining their peace of mind.Methods: In this regard, two questionnaires were completed by dentists and patients. Ultimately, the data were analyzed using SPSS software and descriptive statistics.Findings: In this study, conducted with the participation of 39 dentists and 260 patients and using questionnaires and SPSS 19 software, the level of patients' trust in dentists and the level of communication skills applied by dentists were assessed. The result showed that many patients trusted the medical advice of their dentists and did not seek second opinions. At the same time, most patients were confident in the confidentiality of their personal medical information.Conclusion: According to the results of the present study, the communication skills of dentists at Shahid Mohammad Montazeri Clinic, in both verbal and non-verbal dimensions, were considered acceptable by patients. What is clear is that in order to create trust and peace of mind in patients, developing the verbal and non-verbal dimension in relation to health professionals and patients will lead to increased and enhanced service quality and patient satisfaction.
